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Earlier this week Cambridge University Press (CUP) experienced a cybersecurity incident that has affected their IT systems. This will cause a delay in the supply of orders. CUP has indicated that they will not be able to supply books in the coming three weeks. We will provide you with updates as they are made available.

Please find here the official statement from CUP:

Cambridge University Press & Assessment has experienced a cybersecurity incident

We were able to respond to this incident quickly and took immediate action to contain it and limit its impact. As part of this action, we have had to take some of our systems offline as a precautionary measure and are working to restore these as quickly as possible.

Most customer-facing platforms remain live and there has been no impact on the current exam series.

We are also aware that a group has claimed that data related to our organisation has been published online, and we are working to verify this claim. We are continuing to investigate with the support of external experts and the relevant authorities, including the UK’s National Cyber Security Centre.

Our investigation into what happened remains ongoing and the experts we are working with have advised that it will take some time to complete owing to its complexity. We will provide further updates as soon as we can.

https://www.cambridge.org/news-and-insights/technical-incident

Oxford University Press (OUP) is closing its systems for “a number of weeks” from mid-March to mid-April, during which time the publisher will not be able to process sales orders or invoices, issues purchase orders, or respond as quickly to customer and supplier queries.

Shipments from OUP’s UK and US warehouses will also be disrupted during the same period and some purchase options on its e-commerce sites will also be offline.

The changes are happening as part of OUP’s efforts to modernise and streamline its back-office systems and processes with the introduction of a new SAP Enterprise Resource Planning (ERP) system, which it says will enable “consistent, standardised processes in areas such as procurement, inventory, manufacturing, supply chain, finance and customer service”. The majority of OUP’s digital services, platforms and products are unaffected by the changes.

A spokesperson told The Bookseller: “At OUP, we produce a wide range of products, including journals, monographs, reference works, music, textbooks and children’s books, and make these available across a range of languages, often in both print and digital formats.

“OUP is releasing a new enterprise resource planning system for both the UK and US to align our back-end systems and processes so that we can work as effectively as possible.

“To minimise the risk of any issues with our services after the ERP upgrade has happened, we are conducting a careful, controlled pause of our different systems, during a quieter time of the year, before moving to the new system.”

OUP said it “recognise[s] some customers may be impacted in the short-term" and said it has “updated them where necessary, including more specific updates since January”.

“We have also taken steps to help customers plan ahead, including supplying them with our bestselling titles for the shutdown period and working with wholesalers in both the US and UK to ensure stock and backlist titles will be available. Finally, we can confirm that our team will still be on hand to respond to any customer queries and provide support during the shutdown period.”

From the Bookseller: Mar 6, 2024 by Sian Bayley